You are recommended to use only the cables and power adapters provided by Hesai Technology.
If you are to design, configure, or select the power supply system (including cables) for the product, make sure to comply with the electrical specifications in the product's user manual (refer to the Specifications section and the Power Supply Requirements section); for technical support, please contact Hesai Technology. Do NOT use off-spec or damaged cables or adapters.
Before powering on the product, make sure the electrical interfaces are dry and clean. Do NOT power on the product in humid conditions.
Please check the Interfaces section in the product's user manual and strictly follow the instructions on plugging/unplugging the connector. If abnormalities already exist (such as bent pins, broken cables, and loose screws), stop using the product and contact Hesai technical support.
To prevent breakdown, turn off the power source before connection and disconnection.
This product is developed according to IEC 60825 Class 1; the specific certification information is provided either on the product's nameplate or as otherwise agreed to.
For maximum self-protection, it is strongly warned NOT to look into the transmitting laser through a magnifying product (microscope, eye loupe, magnifying glass, etc.).
This product does not have a power switch. It starts operating once connected to power. During operation, the entire cover lens (or optical window) can be regarded as the product's laser emitting window; looking at the cover lens (or optical window) can be regarded as looking into transmitting laser.
The product contains metal, glass, plastic, as well as sensitive electronic components. In the event that the product is dropped or burnt, stop using it immediately and contact Hesai technical support.
Do NOT squeeze or pierce the product. If the product enclosure is broken, stop using it immediately and contact Hesai technical support.
Certain product models contain high-speed rotating parts. To avoid potential injuries, do NOT operate the product if the enclosure is loose.
Before operating the product, make sure it is properly and securely mounted. The mounting should prevent the product from leaving its mounting position under external forces (such as collisions, high winds, and stone impacts).
If the product enclosure consists of fins or grooves, please wear gloves when handling the product. Applying too much pressure with your bare hands may cause cuts, bruises or other injuries.
Product Enclosure: Cover lens (or optical window)
Do NOT apply protective film, wax, or any other substance on the cover lens (or optical window).
To keep the product's cover lens (or optical window) from fingerprints and other stains, do NOT touch the cover lens (or optical window) with bare hands. If it is already stained, please refer to the cleaning method in the Sensor Maintenance section of the product's user manual.
To prevent scratches, do NOT touch the product's cover lens (or optical window) with hard or sharp objects. If scratches already exist, stop using the product and contact Hesai technical support. Severe scratches may affect the quality of the product's point cloud data.
Before installing any exterior part, please ensure that each exterior part and its movable area do not overlap the Field of View (FOV) of lidar product.
NOTE: The FOV of a lidar is the spatial angular range bounded by the horizontal and vertical FOV angles (see the Specifications section of the product's user manual); the distance to the origin of the lidar's coordinate system is not limited. For questions about the FOV, please contact Hesai technical support.
During operation or a time period after operation, the product's enclosure can be hot.
To prevent discomfort or even burns, do NOT touch the product's enclosure with your skin.
To prevent fires, keep flammable materials away from the product's enclosure.
Certain product models support active heating of the cover lens (or optical window) to reduce the impact of ice and frost. Users can turn off this function.
While active heating is ON, please avoid direct skin contact with the cover lens (or optical window).
For the location of the cover lens (or optical window), please refer to the Introduction section in the product's user manual.
The product may be used along with accessories and devices, such as suction cup mounts, extension cables, power supplies, network devices, GPS/PTP devices, and cleaning equipment. Please refer to all relevant specifications in the product's user manual, or contact Hesai technical support. Using off-spec or unsuitable devices may result in product damage or even personal injuries.
Firmware and Software Upgrading
Make sure to use only the upgrade files provided by Hesai Technology. Make sure to observe all the instructions provided for that upgrade file.
Customized Firmware and Software
Before using a customized version of firmware and software, please fully understand the differences in functions and in performance between this customized version and the standard version.
Make sure to strictly follow all the instructions and safety precautions provided for that customized version. If the product does not function as anticipated, stop using the product immediately and contact Hesai technical support.
Point Cloud Data Processing
Certain product models support one or more point cloud data processing functions, including but not limited to: Noise Filtering, Interstitial Points Filtering, Retro Multi-Reflection Filtering, and Non-Linear Reflectivity Mapping.
These functions are configurable and are intended only to assist the user in extracting information from the point cloud data. Users are in full control of whether to use any of these functions. Moreover, users are responsible for analyzing the product's intended application scenarios and evaluating the risk of enabling one or more of these functions in combination.
To learn about the supported functions of a product model, please contact Hesai technical support.