Published on 2022/03/31
Thank you for purchasing Hesai product(s)! This Hesai Product Warranty Service Manual (the "Manual") sets forth the terms and conditions of the warranty service for our products globally. Please read it carefully before you place an order for our products. Your purchase of Hesai products implies that you agree with and accept our warranty policy in the Manual.
Hesai Technology Co., Ltd. (hereinafter referred to as "Hesai") provides warranty service for Hesai lidar products and accessories (hereinafter referred to as "Product(s)") in the original factory packaging. Unless otherwise agreed in applicable sales contract for a longer period of warranty, the warranty period for relevant Products shall be one (1) year from the date when the Products are delivered to you. Should you need extended warranty service, please consult with our sales representatives for details.
When you submit a valid claim to Hesai within the scope of the Manual, Hesai shall provide original factory warranty service accordingly.