Hesai Product Safety Precautions

This article contains general safety instructions for Hesai lidar products.

This article does not include certification information. Please check the certification information on the product's nameplate and read through the corresponding certification warnings. If specific users require not to present certification information on the nameplate, please follow the agreed-to arrangements.
If you incorporate this lidar product into your product(s), you are required to provide this user manual (or the means to access this user manual) to the intended users of your product(s).
This lidar product is intended as a component of an end product. It is the responsibility of the end-product supplier to assess the risk of use in accordance with applicable standards, and inform the intended user of safety-related information.
Should there be other agreements with specific users, the other agreements shall apply.
Before using a product, please confirm with Hesai the development maturity of the product in a timely manner. For products still in development, Hesai makes no warranty of non-infringement nor assumes any responsibility for quality assurance.

1. Special Warnings

Laser Safety

Please check the certification information on the product's nameplate and read through the corresponding certification warnings. If specific users require not to present certification information on the nameplate, please follow the agreed-to arrangements.

Hot Surface

Hot parts!

Burned fingers when handling the parts.

Wait one-half hour after switching off before handling parts.

Abnormalities

In any of the circumstances listed below, stop using the product immediately:

If you suspect malfunctions of and damage to the product. For example, the product generates significant noise or is visibly vibrating.
If you or people in the nearby environment feel discomfort.
If any device or equipment in the nearby environment malfunctions.

Meanwhile, contact Hesai Technology or an authorized Hesai Technology service provider for more information on product disposal.

Prohibition of Disassembly

Unless expressly agreed to in writing by Hesai Technology, do NOT disassemble the product.

2. Operating Environment

Radio Frequency Interference

Please check the certification information on the product's nameplate and read through the corresponding certification warnings. If specific users require not to present certification information on the nameplate, please follow the agreed-to arrangements.
Although the product is designed, tested, and manufactured to comply with the regulations on RF radiation (such as FCC, CE-EMC, or KCC), the radiation from the product may still influence electronic devices.

Vibration

If significant mechanical shocks and vibration exist in the product's operating environment, please contact Hesai's technical support team to obtain the shock and vibration limits of your product model. Exposure to over-the-limit shocks or vibration may damage the product.
Make sure to package the product in shock-proof materials to avoid damage during transport.

Explosive Atmosphere and Other Air Conditions

Do NOT use the product in any area where potentially explosive atmospheres are present, such as environments with high concentrations of flammable chemicals, vapors, or particulates (including particles, dust, and metal powder) in the air.
Do NOT expose the product to environments having high concentrations of industrial chemicals, including liquefied gases that are easily vaporized (such as helium). Such exposure can damage or impair product functionality.

Ingress Protection

Please check the product's user manual for its IP rating (refer to the Specifications section). Make sure to avoid any ingress beyond that rating.

Operating Temperature

Please check the product's user manual for its operating temperature (refer to the Specifications section). Make sure not to exceed the operating temperature range.

Recommended Storage Conditions

Please store the product in a dry and well-ventilated place. The recommended ambient temperature is 23±5°C, and the humidity between 30% and 70%.

Light Interference

Certain precision optical instruments may be interfered by the laser light emitted from the product. Please check all the instructions of these instruments and take preventive measures if necessary. For example, protective leather covers are provided for certain product models; when such products are temporarily not used for measurement, the leather covers can be applied to block laser light emission.

3. Personnel

Recommended Operator Qualifications

The product should be operated by professionals with engineering backgrounds or experience in operating optical, electrical, and mechanical instruments. Please follow the instructions in this guide when operating the product and contact Hesai technical support if needed.

Medical Device Interference

Some components in the product can emit electromagnetic fields. If the product operators or people in the nearby environment wear medical devices (such as cochlear implants, implanted pacemakers, and defibrillators), make sure to consult the physicians and medical device manufacturers for medical advice, such as determining whether keeping the product a safe distance away from the medical devices is needed.
If you suspect that the product is interfering with your medical device, stop using the product immediately.

4. Installation and Operation

Power Supply

You are recommended to use only the cables and power adapters provided by Hesai Technology.
If you are to design, configure, or select the power supply system (including cables) for the product, make sure to comply with the electrical specifications in the product's user manual (refer to the Specifications section and the Power Supply Requirements section); for technical support, please contact Hesai Technology. Do NOT use off-spec or damaged cables or adapters.

Electrical Interface

Before powering on the product, make sure the electrical interfaces are dry and clean. Do NOT power on the product in humid conditions.
Please check the Interfaces section in the product's user manual and strictly follow the instructions on plugging/unplugging the connector. If abnormalities already exist (such as bent pins, broken cables, and loose screws), stop using the product and contact Hesai technical support.
To prevent breakdown, turn off the power source before connection and disconnection.

Eye Safety

This product is developed according to IEC 60825 Class 1; the specific certification information is provided either on the product's nameplate or as otherwise agreed to.

For maximum self-protection, it is strongly warned NOT to look into the transmitting laser through a magnifying product (microscope, eye loupe, magnifying glass, etc.).
This product does not have a power switch. It starts operating once connected to power. During operation, the entire cover lens (or optical window) can be regarded as the product's laser emitting window; looking at the cover lens (or optical window) can be regarded as looking into transmitting laser.

Product Enclosure

The product contains metal, glass, plastic, as well as sensitive electronic components. In the event that the product is dropped or burnt, stop using it immediately and contact Hesai technical support.
Do NOT squeeze or pierce the product. If the product enclosure is broken, stop using it immediately and contact Hesai technical support.
Certain product models contain high-speed rotating parts. To avoid potential injuries, do NOT operate the product if the enclosure is loose.
Before operating the product, make sure it is properly and securely mounted. The mounting should prevent the product from leaving its mounting position under external forces (such as collisions, high winds, and stone impacts).
If the product enclosure consists of fins or grooves, please wear gloves when handling the product. Applying too much pressure with your bare hands may cause cuts, bruises or other injuries.

Product Enclosure: Cover lens (or optical window)

Do NOT apply protective film, wax, or any other substance on the cover lens (or optical window).
To keep the product's cover lens (or optical window) from fingerprints and other stains, do NOT touch the cover lens (or optical window) with bare hands. If it is already stained, please refer to the cleaning method in the Sensor Maintenance section of the product's user manual.
To prevent scratches, do NOT touch the product's cover lens (or optical window) with hard or sharp objects. If scratches already exist, stop using the product and contact Hesai technical support. Severe scratches may affect the quality of the product's point cloud data.
Before installing any exterior part, please ensure that each exterior part and its movable area do not overlap the Field of View (FOV) of lidar product.

NOTE: The FOV of a lidar is the spatial angular range bounded by the horizontal and vertical FOV angles (see the Specifications section of the product's user manual); the distance to the origin of the lidar's coordinate system is not limited. For questions about the FOV, please contact Hesai technical support.

Hot Surface

During operation or a time period after operation, the product's enclosure can be hot.

To prevent discomfort or even burns, do NOT touch the product's enclosure with your skin.
To prevent fires, keep flammable materials away from the product's enclosure.

Certain product models support active heating of the cover lens (or optical window) to reduce the impact of ice and frost. Users can turn off this function.

While active heating is ON, please avoid direct skin contact with the cover lens (or optical window).
For the location of the cover lens (or optical window), please refer to the Introduction section in the product's user manual.

Peripherals

The product may be used along with accessories and devices, such as suction cup mounts, extension cables, power supplies, network devices, GPS/PTP devices, and cleaning equipment. Please refer to all relevant specifications in the product's user manual, or contact Hesai technical support. Using off-spec or unsuitable devices may result in product damage or even personal injuries.

Firmware and Software Upgrading

Make sure to use only the upgrade files provided by Hesai Technology. Make sure to observe all the instructions provided for that upgrade file.

Customized Firmware and Software

Before using a customized version of firmware and software, please fully understand the differences in functions and in performance between this customized version and the standard version.
Make sure to strictly follow all the instructions and safety precautions provided for that customized version. If the product does not function as anticipated, stop using the product immediately and contact Hesai technical support.

Point Cloud Data Processing

Certain product models support one or more point cloud data processing functions, including but not limited to: Noise Filtering, Interstitial Points Filtering, Retro Multi-Reflection Filtering, and Non-Linear Reflectivity Mapping.

These functions are configurable and are intended only to assist the user in extracting information from the point cloud data. Users are in full control of whether to use any of these functions. Moreover, users are responsible for analyzing the product's intended application scenarios and evaluating the risk of enabling one or more of these functions in combination.

To learn about the supported functions of a product model, please contact Hesai technical support.

5 Repair and Maintenance

For product repair or maintenance issues, please contact Hesai Technology or an authorized Hesai Technology service provider.

Repair

Unless expressly agreed to in writing by Hesai Technology, do NOT by yourself or entrust any third party to disassemble, repair, modify, or retrofit the product. Such a breach:

can result in product damage (including but not limited to water resistance failure), property loss, and/or personal injuries;
shall constitute a breach of warranty.

Please keep a copy of this Quick Start Guide and the product's user manual for future reference.

OFFICAL CONTACT INFORMATION OF HESAI

Technical support: 400-805-1233

After-sales service: service@hesaitech.com

Company website: www.hesaitech.com