As a Senior Customer Quality Engineer at Hesai, your primary responsibility is to ensure that we exceed our customers' expectations for quality, delivery, and service. You'll provide expert technical and operational guidance to our launch and manufacturing teams, driving the corrective action process for quality issues. Your role involves meticulously verifying root cause analyses and overseeing the implementation of permanent corrective actions that comprehensively address various types of root causes, including escape, occurrence, and systemic issues. By collaborating closely with launch and manufacturing teams, you'll facilitate the integration of valuable lessons learned into Hesai's quality process for forthcoming products in development. Furthermore, you'll manage the APQP (Advanced Product Quality Planning) and PPAP (Production Part Approval Process) procedures, integral to Hesai's quality standards. This pivotal role encompasses monitoring product launch progress throughout the product lifecycle and executing routine audits of Hesai's production lines, with a specific focus on supporting Automotive OEM and AV integration customers.
What You'll Do
• Provide hands-on support to problem-resolution teams, leveraging industry-standard problem-solving methodologies.
• Play an instrumental role in new product development by diligently completing Hesai Milestone tasks.
• Attend preproduction builds to identify and swiftly resolve quality issues.
• Collaborate with problem resolution teams, offering valuable customer insights, and effectively communicating with customers when quality issues emerge.
• Clarify customer expectations and act as a liaison between the customer perspective and the relevant Hesai teams (lab/production / design).
• Convey customer feedback to the organization, ensuring a continuous feedback loop.
• Support risk management during product development, utilizing risk identification techniques and Hesai's Milestone process.
• Prepare and submit the required OEM quality documentation for new product launches and post-launch changes.
• Assist in the development and maintenance of FMEAs (Failure Modes and Effects Analyses) and control documentation to systematically manage risk and fulfill customer expectations.
How You'll Do It
• Demonstrate exceptional team collaborative skills, guiding teams through the resolution process with a calm and composed approach.
• Exhibit a hands-on attitude, being willing to engage directly in the work.
• Display self-motivation, strong self-direction, and the ability to work independently with minimal supervision.
• Employ a true sense of urgency, skillfully facilitating and managing quality issues.
• Showcase outstanding verbal and written communication abilities.
• Exhibit excellent organizational skills and meticulous attention to detail.
• Uphold the highest standards of confidentiality, honesty, and integrity in all matters related to the company.